Help

Short answers for payment, licences, deposits and cancellations. For a live booking, message the rental business.

When do you pay?
At pickup, unless the listing says otherwise. There is no card charge on this site in v1. A deposit checkout appears only on listings that use it.
What licence do you need?
Each listing states the licence. Cars usually need a full driving licence held for at least a year. Scooters depend on engine size. Boats may need a boat licence, or none if the listing says so. Bring the physical licence. Some businesses also ask for an International Driving Permit.
What about the deposit?
The rental business holds the security deposit, not this site. The amount is on the listing. Ask the business how it is taken (card hold or cash) before you travel.
How do cancellations work?
The policy is on the listing.
  • Flexible: free until 24 hours before start.
  • Moderate: free until 48 hours before start.
  • Strict: free until 7 days before start.

After the deadline the request is still recorded. Refunds are the business's decision, because payment is at pickup in v1.

How do you contact the business?
After you send a request, a conversation opens. Use messages on the booking. Phone and email on the business page are public contact details the business published or that were imported from public information.
What does “listed from public information” mean?
That rental business was imported from public sources and has not been claimed yet. Details can be incomplete. You can still send a booking request. An admin sees unclaimed requests and can pass them on. The business can claim the page and then manage listings itself.
A booking is a request. What does that mean?
Until the business confirms, the dates are not guaranteed. Instant book listings skip that wait: the request is confirmed at once if the dates are free. If someone else takes the dates first, you see “Those dates were just taken.”
Who do you write to about the site itself?
For a booking, message the business. For an account or a page that looks wrong, write to market@koglabs.com.

Still stuck? Read how booking works or write to market@koglabs.com.