Help

Find a rental, check its terms and contact the business when you need help.

How booking works

You can browse without dates. Choose your dates and a rental to check availability and the total. Enter your contact details to book. Instant bookings confirm after the required payment step. Requests need the business to accept them. Keep your booking code.

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Cancellation

Read the cancellation terms on your rental before you book. Open your trip to check whether you can cancel. If cancellation is available, you see the refund amount before you confirm. The refund depends on the terms and the amount you paid online.

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Payment at pickup

Your rental shows the available payment options. If online payment is unavailable, you pay the business at pickup. If card payment is available, checkout shows the amount due now and at pickup. Ask the business which payment methods it accepts at pickup.

What to bring

Check the licence, minimum age and security deposit shown on your rental. Bring your booking code and the documents the business requests. Contact the business before pickup if a requirement is unclear.

Contacting the business

Open the business page for its published contact details. After booking, you can also send a message from your trip page. Directory listings do not take online bookings. Contact those businesses directly to agree on availability, price and terms.

Claiming your business

If your business is already listed, use its claim link. Submit your contact details and your relationship to the business. Your request needs verification and approval before you receive access.

Is this your business? Claim it